30-Day Return Policy

We want you to be completely satisfied with your purchase from PRYDALFA. If for any reason you are not entirely happy with your order, you may return it to us within 30 days of delivery for a refund or exchange, subject to the conditions set out below.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unused, unworn and in the same condition in which you received it.
  • The item must be returned in its original packaging, with all tags, seals, inserts and protective films intact.
  • Proof of purchase (your order confirmation email or receipt) must be provided.
  • The return must be initiated within the 30-day return window described below.

The 30-Day Window

Your 30-day return window begins on the date your order is delivered and ends 30 calendar days later. Returns received after this period may, at our discretion, be refused or issued as store credit only. We recommend using a tracked and insured delivery service when returning items, as we cannot accept responsibility for goods lost or damaged in transit on their way back to us.

How to Start a Return

  1. Email us at returns@prydalfa.co.uk within the 30-day window, quoting your order number and the reason for the return.
  2. Our team will confirm your eligibility and provide you with a Return Authorisation (RA) number and return address.
  3. Carefully repackage the item in its original packaging and clearly write the RA number on the outside of the parcel.
  4. Send the parcel back to us using a tracked service and email us the tracking reference.
  5. Once your return is received and inspected, we will notify you of the outcome and process your refund or exchange.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting your returned item. Please note that original shipping charges are non-refundable unless the item was faulty or the wrong item was sent. Your bank or card provider may take additional time to post the refund to your account.

Exchanges

If you would like to exchange an item for a different size, colour or model, please indicate this when contacting us. Exchanges are subject to availability. If the requested item is unavailable, we will offer a refund or store credit instead.

Faulty or Incorrect Items

If your item arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund, including any return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, personalised or engraved items, gift cards and clearance items marked as final sale are not eligible for return unless they are faulty.

Return Shipping Costs

Unless the item is faulty or incorrect, the cost of return shipping is the responsibility of the customer. We recommend retaining your proof of postage until your refund has been confirmed.

Contact Us

If you have any questions about our return policy, please contact our customer care team at support@prydalfa.co.uk or through our Contact Us page.